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Mark Wogan Drums
Join me, Mark Wogan, on this episode of Mark Wogan Drums as I delve into the dynamic role of a Principal Customer Support Specialist (PCSS) at HubSpot. Since stepping into this role in 2024, I've been at the forefront of providing advanced technical support and strategic guidance to high-value customers. Discover how the PCSS team thrives on collaboration, tackling complex cases, and driving impactful initiatives like the Premium Support Beta. I'll share insights on the role's core pillars—casework, consults, and project work—and how they align with HubSpot's customer-centric philosophy. Whether you're interested in troubleshooting, building cross-functional relationships, or exploring new career paths, this episode offers a glimpse into the exciting opportunities within the PCSS team. Tune in to learn how we're shaping the future of customer support at HubSpot.
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